All Systems Operational

About This Site

Welcome to ZOLLOnline Status Page. Here, you'll find timely updates on the operational status of ZOLLOnline Application Services—ensuring users have the real-time information needed for your critical work.

ZOLL AR Boost Operational
All Services - ZOLL AR Boost Operational
RescueNet Billing Pro Operational
Claim Status Operational
Demographic Verifier Operational
Insurance Verifier/Insurance Discovery Operational
Prior Authorization Operational
Self-Pay Analyzer Operational
AR Boost API Operational
ZOLL Billing Operational
All Services - ZOLL Billing Operational
NEMSIS Import Operational
Payment Posting Operational
RescueNet Dispatch Integration Operational
Reporting Operational
Insurance and Demographic Services Operational
Claim Submissions Operational
Deductible Monitoring Services Operational
Patient Statements Operational
Automated Remittance/835 downloads Operational
ZOLL Dispatch Operational
All Services - ZOLL Dispatch Operational
ZOLL Respond for ZOLL Dispatch Operational
ZOLL emsCharts Operational
All Services - ZOLL emsCharts Service Operational
Physio EKG Operational
ZOLL EKG Operational
Tempus Pro EKG Operational
Faxing Operational
CAD Import Operational
Analytics Operational
ZOLL emsCharts NOW Operational
ZOLL emsCharts for Windows Operational
ZOLL emsCharts Web Operational
Scheduled Reports Operational
ZOLL Fire Reports Operational
All Services - ZOLL Fire Reports Operational
Analytics Operational
www.zollonline.com Operational
Website - www.zollonline.com Operational
Application - @Work Operational
RescueNet 12 Lead Operational
RescueNet CaseReview/CodeWriter Operational
RescueNet DeviceDashboard Operational
Application - Insights Operational
Application - Mobile Care Connect Operational
Application - ZOLL Care Exchange Operational
API - 12-Lead - E-Series Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
ZOLL Billing - Severe Latency for MCM
Resolved - SERVICE RESTORED: ZOLL Billing fully operational. We apologize for any inconvenience. Review underway to prevent recurrence.
Dec 11, 08:27 MST
Monitoring - MONITORING: ZOLL Billing fix applied, confirming stability. Final update in 30 minutes. Thanks for standing by.
Dec 11, 07:50 MST
Identified - ISSUE UPDATE: Cause identified for ZOLL billing fix in progress. Next update in 30 minutes. Thank you for your patience.
Dec 11, 07:12 MST
Investigating - ISSUE ALERT: ZOLL [ZOLL Billing] under investigation. Expect an update within 30 minutes. We value your understanding.
Dec 11, 06:28 MST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
ZOLL Billing - Claim Submissions
Resolved - The incident has been resolved, and our system is now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We will continue to monitor the system to ensure that normal operations are maintained.
Dec 5, 06:30 MST
Monitoring - We’ve identified the issue and are actively working toward a solution
Dec 4, 11:00 MST
Dec 4, 2025
ZOLL Billing - Payment Posting is down
Resolved - The incident has been resolved, and our system is now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We will continue to monitor the system to ensure that normal operations are maintained.
Dec 4, 10:52 MST
Identified - “We’ve identified the issue and are actively working toward a solution
Dec 4, 06:33 MST
Investigating - We have detected an incident related to our SaaS Online product suite. Our support team is investigating the issue and will provide an initial update within the next 30 minutes.
Dec 4, 05:35 MST
ZOLL Billing - delay in getting NEMSIS imports, claim submissions and payment postings
Resolved - The incident has been resolved, and our system is now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We will continue to monitor the system to ensure that normal operations are maintained.
Dec 4, 10:51 MST
Identified - We’ve identified the issue and are actively working toward a solution
Dec 4, 08:01 MST
Dec 3, 2025
ZOLL Billing - Payment Posting is down
Resolved - This incident has been resolved.
Dec 3, 12:37 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 09:53 MST
Investigating - We have detected an incident related to our SaaS Online product suite. Our support team is investigating the issue and will provide an initial update within the next 30 minutes.
Dec 3, 06:34 MST
ZOLL Billing - Imports not processing
Resolved - This incident has been resolved.
Dec 3, 12:37 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 09:53 MST
Investigating - We have detected an incident related to our SaaS Online product suite. Our support team is investigating the issue and will provide an initial update within the next 30 minutes.
Dec 3, 05:53 MST
Dec 2, 2025
ZOLL emsCharts Quarterly Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 MST
Update - Scheduled Maintenance will begin in less than 1-hour.
Dec 2, 20:08 MST
Scheduled - To ensure the highest level of security and minimize unexpected disruptions, we schedule quarterly maintenance events. The ZOLL emsCharts quarterly maintenance will take place starting:

December 2, 2025 11:00 PM ET

to

December 3, 2025, 4:00 AM ET

So that no data is lost, we request that all users log out of ZOLL emsCharts by 10:45 pm ET on June 10. Maintenance will begin promptly at 11:00 pm ET. System messages will be updated on the website to alert users to log out of ZOLL emsCharts for Web. Throughout the night of December 2-3, we will be performing scheduled maintenance tasks to ensure the reliability and performance of our back-end systems. This five-hour maintenance window will affect connectivity to ZOLL emsCharts Web.
ZOLL emsCharts NOW, ZOLL emsCharts for Windows, and SyncPad users will be able to continue to chart offline but will not be able to upload charts or download configuration updates until after the maintenance window has ended.


Remote Downloader, ZOLL Care Exchange, and CAD interface users:

Please restart your interface after the scheduled downtime has ended, and please make sure that your dispatch center is aware of this downtime requirement for CAD.
 

ZOLL emsCharts NOW, ZOLL emsCharts for Windows, and SyncPad users:

You may continue to capture patient records during the downtime; however, you will not be able to upload until the maintenance time has ended.

ZOLL emsCharts NOW users should place their device in airplane mode to log in during the maintenance event.

Thank you,

ZOLL emsCharts Team
Dec 2, 20:06 MST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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